Warranty ConditionsMotordrive

The following conditions will cause the warranty to be declared null and void:

1. If registration, Kilometres, Date of installation and copy invoices are not available when making a claim;
2. Not adhering to running in/or manufacturer’s instructions/guidelines;
3. Any failure due to improper / abusive handling of vehicle;
4. Water contamination of oil;
5. Incorrect grade or type of oil / loss or lack of oil;
6. Additives of any sort of oil;
7. Failure due to overheating/insufficient cooling;
8. Cooler pipes not flushed / or leaking pipes at oil cooler;
9. Incorrect installation of loose units;
10. If vehicle is not returned to our workshop for inspection within 24 hours of installation of a loose unit;
11. Parts supplied by customer;
12. Broken/Stripped / sheared gear shafts and or gears;
13. Failure due to faulty prop shafts / PTO units/incorrect tyre sizes etc;
14. Incorrect towing procedures;
15. If units are not installed by our appointed agent;
16. If vehicle is not serviced as per manufacturers specifications;
17. A new warranty is not issued in the event of a claim, but continues from date of/ to initial repair;
18. The Customer/Driver is responsible to report any noises, irregular operation, oil leaks etc, If vehicle is driven warranty will become null and void;
19. There is no liability for towing, vehicle hire, outside assistance, accommodations etc;
20. The company fitting the unit is responsible for correctly fitting all ancillary parts e.g. drain plugs, filler plugs, pipes etc;
21. Warranty on parts extends only to replace parts and does not cover any consequential damage caused as a result of failure thereof. RSM Motor Centre/Motordrive must be contacted as soon as possible in the event of unit failure. Failure to do so will invalidate the warranty;
22. Any work undertaken on a failed unit without the consent of RSM Motor Centre/Motordrive will invalidate the warranty;
23. Warranty claims on parts will only be entertained once the original supplier / manufacturer have accepted liability for the failure of such parts;
24. The vehicle must be returned to our workshop (RSM Motor Centre/Motordrive) every 2000Km for the first 10 000Km to check for any oil leaks and to top up oil levels. Any failure caused by oil loss or lack of oil in the first 10 000 kms will not be accepted if this condition is not adhered to.